This company are terrible. They will try anything they can to avoid paying out. As they say "you get what you pay for!" Bad mistake!

We took Sasha ( a timid Belgian shepherd/cross that had been severly battered by her first owner) on from the rspca in 2006. Since then we have had her constantly insured by RSPCA pet insurance with the highest level of cover.She has never had to have any...

My dog has an on-going illness which he was diagnosed with from a young age well after the policy was taken out.

I have claimed and Marks & Spencer have always paid up no problem BUT I have been punished by the EXTORTIONATE inscreases in the premiums...

I've been with M&S for 7 years and each year the policy prices have shot up so now I'm paying approx £1,500 for 2 dogs .... I feel they know they have you because you can't move anywhere else because previous or current conditions won't be covered....

Don't fall for their charity image! They won't pay out on our cat's heart scans since we can't get the Swedish vets to translate medical records from Swedish to English. We have provided AFI with signed documentation from these vets, stating that our cat...

We rescued our dog and he was healthy until there was a virus in the mains water supply that the authoriies didnt warn anyone about until too late. Since then he has a bad auto immune system. His bills are in the £1000's and have always been paid ....

Our 9 month old persian cat Luigi died suddenly, we were so upset. Animal friends refused to pay on the basis we hadn't registered his pedigree as we weren't breeding or showing him. We had explained that at the time when we took out the insurance. They...

I have had insurance with animal friends for several months now, and quite recently I’ve had to make a claim for my dog after she damaged her spine. During a truthfully traumatic period for myself and my husband, Animal Friends were able to handle my case...

I am very pleased with the way animal friends has managed my claim. The surgery came to over £2000 and without their help I would not have been able to keep my dog. They processed the claim quickly and paid out as soon as possible. I recommend AFI to all...

I have been with Argos for 7 claim free years but when the recent renewal came through with another increase this time of 30% I thought I would see if they can reduce the premium. After 20 minutes on the phone getting nowhere a supervisor called HEIDI who...