My GSD had a gastric torsion and spent 6 hours in surgery - this led to a neurological problem where she lost the use of her left hind. Animal friends won't let me claim for any treatment because she had a back problem 3 years ago which was fully healed...

I recently started my premium pet insurance with LV(17th July).On checking my bank statement I noticed they had taken my initial payment twice, one on 22 july and one on 1st Aug.Both entries clearly state "initial payment" When I rang to tell them, the...

Our dog had an infected flea bite near his neck and needed a general anaesthetic to clean wound etc. Upon claiming, Animal Friends decided that because the dog had seen the vet about sore feet, (5 years previously!), it constituted a "skin condition" and...

Loyal customer for 18 yrs with dog and cat; didn't make any claims until cat was 14 yrs old.( 4 yrs ago) Have hoisted up renewal premiums and basically told me, if I don't like it, to either cancel or go elsewhere!!! Disgusted after paying out so much...

TOLD TO PAY MYSELF AND THEY WOULD DECIDE LATER IF THEY WOULD PAY UP AFTER WAITING 2WKS PRE AUTHERISATON

these are the worse company i have dealt with i have had my dog insured with these for four years when i came to make a claim they made every excuse in the book to not
pay out if you love your pet do not touch these

WE NEEDED URGENT SPINAL SURGERY ON OUR SPANIEL THE INSURERS WERE POLITE AND UNDERSTANDING AND SETTLED ALL CLAIMS QUICKLY.EXCELLENT SERVICE ALL ROUND

Am still waiting for 2 lots of insurance claims to be filed and paid first one is dated 11th march on their records
customer service is terrible one of their staff told me to stop moaning as everyon is still waiting. not happy!

In my opinion this has got to be the worst customer experience I have ever been through. My dog was seriously ill at Christmas. I am still waiting for Esure to pay out (£3500) 3 months later.

I have phoned so often that I'm thinking of listing Esure as...

I made a claim for an injury to my dog 6 weeks later still waiting for the money from thos 'nice people' at LV as the adverts goes, they keep saying that there is a problem with their computers, then they asked for a 12 months vet history for the dog, I...