We rescued our dog and he was healthy until there was a virus in the mains water supply that the authoriies didnt warn anyone about until too late. Since then he has a bad auto immune system. His bills are in the £1000's and have always been paid ....

Our 9 month old persian cat Luigi died suddenly, we were so upset. Animal friends refused to pay on the basis we hadn't registered his pedigree as we weren't breeding or showing him. We had explained that at the time when we took out the insurance. They...

I have had insurance with animal friends for several months now, and quite recently I’ve had to make a claim for my dog after she damaged her spine. During a truthfully traumatic period for myself and my husband, Animal Friends were able to handle my case...

I am very pleased with the way animal friends has managed my claim. The surgery came to over £2000 and without their help I would not have been able to keep my dog. They processed the claim quickly and paid out as soon as possible. I recommend AFI to all...

I have been with Argos for 7 claim free years but when the recent renewal came through with another increase this time of 30% I thought I would see if they can reduce the premium. After 20 minutes on the phone getting nowhere a supervisor called HEIDI who...

my claim was delt with promptly almost by return post..they just refusd to pay out shame on you Pet Plan to take a whole months pension from a pensioner.m my payment was direct debit at £17.58 per month.
The policy that they recommended to me to help me...

Just as N. Graham has suggested in his post, AF have gone through my pets medical history with a fine tooth comb, after I have submitted a claim for a heart problem caused by a mass on my animals spleen (Dog needed emergency surgery to remove spleen...

My GSD had a gastric torsion and spent 6 hours in surgery - this led to a neurological problem where she lost the use of her left hind. Animal friends won't let me claim for any treatment because she had a back problem 3 years ago which was fully healed...

Our dog had an infected flea bite near his neck and needed a general anaesthetic to clean wound etc. Upon claiming, Animal Friends decided that because the dog had seen the vet about sore feet, (5 years previously!), it constituted a "skin condition" and...

Loyal customer for 18 yrs with dog and cat; didn't make any claims until cat was 14 yrs old.( 4 yrs ago) Have hoisted up renewal premiums and basically told me, if I don't like it, to either cancel or go elsewhere!!! Disgusted after paying out so much...