THIS IS A GENUINE REVIEW. I wrote an email to the Napo CEO and his vice on the 18th April and didn't received any reply, on top of that Mr Doumeng deleted my post on linkedin and blocked me on linkedin.
Email copy:Dear Jean-Philippe Doumeng & Mr Ludovic...

Our dog had seizures years ago.obviously on tablets for life. We understand they have to put premiums up but to put it up £73 a month more from £166 to £239 a month is ridiculous. They know no one else will take on our dogs condition that's why they do it...

Avoid unless you can cover the cost and can wait months to be reimbursed. My vet used to claim directly when they were known as Bought by Many but now they decline saying the veterinary surgery waited too long to be reimbursed and after all they are a...

My Kitten spent 9 Days in Hospital after major Surgery having part of intestines removed after she swallowed String So Stressed She is now Doing well After lots of care Amazing Vets , And Tesco insurance

Don't be as stupid as I was and stay away, get a proper pet insurer. They have clauses to exclude everything so I can assure you that when it gets to putting a claim, whatever you are claiming for won't be covered or just a minimum part!

Last year my cat was diagnosed with diabetes and the treatment from the local vet created major claims initially as the cat did not react well to the insulin and this created issues which the vet thought was not related and then a hypo when the cat was in...

They say that fools are not sown; they are born, and yes, it is true. Even though I'm 60, I was fooled by the advertising saying that the best insurance is that we pay up to 98% of the claim amount. We pay for, we pay for, etc., but it is not written...

From what I think I heard the girls name that I spoke to over the phone was ‘Hannah’. On Thursday 18th April, at approximately 2:45pm. She was exceptionally kind and caring hearing the sad news about my cat being euthanised after treatment which I find...

I'm not sure how this company has averaged a 4.4 on their reviews! Laughable if you have actually read the reviews. 
This company is so slow on paying claims, that they leave the ordinary person in financial hardship. Vets will not deal with them...