Three months after submitting a claim for an ongoing condition, we have still not received payment. I have chased and chased them and get not response. It isn't even for a large amount. The bill was submitted 3 months ago and they have now decided that...

I have been with Sainsbury’s since my Labrador was a puppy. I’ve had two claims in this time, he is now 8. My policy renewal came and my premium has doubled to £143 a month so is unaffordable! I rang Sainsbury’s pet insurance and was told they don’t like...

Terrible - don't bother. Awful experience.

I don't usually leave reviews but felt the need as Sainsbury's performed amazingly when my dog recently became very unwell and passed away. My dog started showing signs of an upset stomach which the vet initially thought to be a stomach infection or...

I submitted a claim on 18th January, it is now 21st February. I am always emailing trying to get an update, and no one gets back to me. I don't even bother with trying to phone them as you hang on for over 40 minutes in a que. I have actually changed...

PLEASE AVOID THIS COMPANY WILL TRY EVERY TRICK IN THE BOOK TO AVOID PAYING OUT ON LEGITIMATE CLAIMS,JUST WISH I HAD READ REVIEWS BEFORE BUYING.WE DID NOT REALLY EXPECT TO BE PAID OUT AS OUR MALTIPOO HAD TO HAVE 8TEETH EXTRACTED HOWEVER OUR VET SAID THE...

My cat was attacked by a Tom in december. Been waiting now for nearly 3 months and still don't know if they will pay out. Get the sense they are doing their best to not pay. If you can't claim for accidents in a timely manner then no point operating as an...

Insured my dog with this company for over nine years and after almost £5000 in payments and no claims I need to claim for dental treatment. Told only covered for accident to teeth. (Under small print). If you love your pet DO NOT insure with this company...

Despite steep insurance premiums and good range of cover. They are good at declining the claims. Increase the renewals. Avoid

Took out Tesco Bank pet insurance for accident and Injury. Headline said insured up to £3,000 for both. My dog pulled up on a walk one day, limping and unable to put leg down. Didn't improve so took him to the vets. They diagnosed a torn ligament in the...