If you're thinking of using Napo - then I urge you to look elsewhere! After being a loyal customer of 4 years I am leaving - and good riddance. How any company can have the brazen front to increase insurance premiums by a factor of 8 in the space of two...

Paid nearly £1200 for last years premium. Dog was covered for up to £15000 a year lifetime cover. Dog had a lump which vet wasnt sure off. Had op turned out to be fat and was charged nearly £2500. Insurer wouldnt pay xrays ,wouldnt pay blood tests etc...

Absolute joke of a firm paid insurance for 2 dogs with these scammers. Put in a claim declined it straightaway no explanation asked for a review point blank refused. Underwritten by the worst Underwriters ever Pinnacle shocking firm. DO NOT USE either of...

Took out a policy at the London Horse Show for 3 of our horses, however it seems they lied to people to get them to take out policies at the show and they cancelled our policy because I didnt want to spend over a thousand pounds more to cover them as they...

Awful day light robbery! Do not use this company for your pet… once they suck you in with a cheap price they’ve got you and there is nothing you can do but pay what ever they say! They have almost doubled my premium because I claimed this year even though...

I have claimed twice and on both occasions they were settled quickly.
Helpful, friendly and efficient staff.