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Customer Review for

1/10 Steer well clear

We researched pet insurance extensively before taking a very expensive whole life policy for our English Bulldog in 2013 which I regrettably encouraged my son to take from John Lewis thinking they would never be associated with a sham product.At the time I spoke to John Lewis who explained the whole life policy saying that the annual increases would be reasonable increasing with age. Over 4 years they received just under 6000 and paid out 400 and without any claim at all last year they have priced this product off the scale claiming that it is because she is a bulldog.(She has not changed breed !!!) We have switched insurer saving 1700 from the John Lewis renewal premium but losing cover in the event of needing to claim for the one condition we had investigated 2 years ago. They make it almost impossible for you to communicate with them and are so used to complaints that have become very adept of obstructing communication. This terrible product means I am no longer a customer of John Lewis for anything. Steer well clear of this product.

  Stephen H, 4 November 2017

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    My increase is 56% to 1700. No claims this year. 6 year old dog. They know we are trapped if we want ongoing cover for any existing conditions. the lesson is clear - DONT EVER TRUST JOHN LEWIS AGAIN!

comment by: Guy D, 30 November 2017
    My pet insurance has gone up by 40% - when asking why they said you have a Norfolk Terrier - yes same dog as last year - vets bill are high - yes same vet as last year. I have made three small claims amounting to about 150. They are the most disgraceful pet insurance company - WHICH should no longer recommend them. Wish i found these reviews earlier - I have only been with them two years and my dog is only 4 years old. I have cancelled my policy with them. AVOID AVOID.

comment by: JEAN LEDGER, 30 November 2017

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PetInsurance Review 2016