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Customer Review for

1/10 Premium increase of 53%

Last year we covered our 4-year-old cat with John Lewis ‘Plus’ - a lifetime policy for £7,500 vets fees cover for £150. This was a bit more than some competitors but we were persuaded by John Lewis’s reputation. This year the renewal stated “Last year you paid £118” (no, it was £150) with a renewal of, wait for it, £230. Worth pointing out that we’ve had no claims. When we phoned to discuss this they said the reason for the increase was because: a) Our cat was a year older and, therefore more likely to need claim - she's 5 and in good health. b) Last year we got a special online discount for being a new customer. They could reduce our premium if we accepted a higher excess but that’s all the negotiation they were prepared to do. On Go Compare we just got a quote for the same policy from John Lewis for £176 - but presumably that’s just for new customers. So, via Go Compare, we went for Argos Platinum, a slightly lower maximum vets fees cover of £7,000 and a £5 higher excess but the same or higher cover on all the other areas - it was £108, a saving of £122 on John Lewis.

  Steve, 9 July 2017

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