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Customer Review for

1/10 Avoid at all costs

Worst insurer I have ever been with. Its now nearly 2 months since my claim was submitted and still no payment - it took them 3 weeks to add to the system. Also on my previous claim they were supposed to pay the moment to the vets but instead paid it to me. I was moving house at the time so didn't notice the money coming in then 7 months later got a call from the vet saying I had to pay the whole balance as Asda had messed up. Finally the numbers on the website don't work, an automated messages suggests that you call another number but how am I supposed to do this whilst am on the phone already having call the other number. Absolute embarrassment of an insurer.

  Amy Westran, 18 January 2018

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