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Customer Review for

1/10 utterly disgusting

I had a policy for our jack Russell - TOTO since 2009 - 2014, I have just received a letter from the FINANCIAL OMBUDSMAN to say they cannot uphold my complaint, which I find utterly disgusting. I took out this policy when Toto was a puppy, he had been seen at the vet for a cut paw and shaking head, he is and has been continued to be healthy in 2010 he developed an ear infection - OTITIS - Petplan paid for his treatment then again and again, in Feb 2014 he was referred to a specialist in St Helens, Petplan refused authorised treatment even though they had paid for treatment previously, they claimed I had not "disclosed" his ear condition when I took the insurance out, - I cannot remember when taking out the policy what I said, neither can they! after this our pet which needed the treatment has not had a recurrence, but I continued to pay the premium (6 months) - the very best policy money could buy. when i complained to the FO Petplan then continued to barricade me with "new agreed policies with "exclusions" for ear infections, and even sent me a copy of an invoice for some 2000 for what? My vet wrote to the FO to say the ear infection he had in 2008 could not be related to the one in 2010, I submitted this to the FO - an "adjudicator" then informed me she could not uphold my complaint even though my evidence was stronger than Petplans, I did not accept her decision which was then referred to the ombudsman, and '18 months' later have just received a letter to inform me they will not uphold my complaint what is the point of the FO? I have read other similar stories on your website - who works for who? this company are stealing money from people, animals are precious, we care they cannot speak and put their trust in us, this company (PETPLAN) is utterly disgusting and need to be taken to task!!!! - something needs to be done they have got away with not paying out time and time again! and I do agree this company PETPLAN is recommended by some vets - I wonder why!!! - and does the FO really care about the consumer?

  polly, 30 June 2015

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    JUST HAVEING THE SAME SORT OF THING WITH PET PLAN AND THE FO I HAVE PAPER WORK WHERE THEY HAVE GIVEN MY DOG TWO NAMES I HAVE MORE EXCLUSTION ADDED EVERY TIME THEY SEND MAIL. WOULD NOT USE THEM AGAIN AND I AM TRYING TO GET THEM IN COURT DO NOT USE THESE PEAPLE TO DEAR AND NO GOOD

comment by: mark bray, 30 October 2015
 



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