Customer Review for
1/10 Direct line is a joke
I have the advanced policy for my lab x ,£21pm ,when we came back.of holiday the person wAtching Marley said he had a bad tooth! I was surprised that'd never noticed it ,but I took him to the vet ,she said she'd book him in to have surgery ,I got a phone call later on ,the day of his surgery from the vet ,telling me there was a lot going on in his mouth his teeth were abnormal she couldn't do what needed to be done ,she made a referral to dental vets 90 miles away so we took him he had 8 teeth extracted and one filled .I was told he a had an abscess too ,all in all he'd had a very sore mouth and never showed any sign of pain the bill was£1800 and direct line wouldn't pay out because he'd never had a dental check done in the last year ? My own vet done one in May of this year and said his teeth were fine ? The dental vet resubmitted the claim on our behalf along with the dental report ,we wait with bated breath ??????
Irene mason, 18 September 2016
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