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Petwise pet insurance

Capita Group
The Connect Centre
Kingston Crescent
Portsmouth
PO2 8QL

phone: 0800 032 2297
website: http://www.petwise-insurance.co.uk/

Three levels of cover.

Administered by BDML Connect and underwritten by Zenith Insurance plc.
User Rating
1.6
out of 5

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Reviews of Petwise pet insurance

1/5   Very unhelpful company   5 August 2017

Reviewed By: P Sullivan , Recommend: N

Made our first claim in 10years! So difficult. We changed very 2 years ago, and after 5 weeks of having our claim form said they would not be processing the claim, as they hadn't had the records from the first vet They apparently phoned this vet 3 times and had no reply, and told us they were not responsible for chasing up the records. They hadn't told us there was a problem. So we will now chase up the records. But so unhelpful! We wait to see what happens next

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1/5   shambolic   30 March 2017

Reviewed By: Marcella Caselton, Recommend: N

A member of my family died and I tried to transfer the policy to my name. On the first call I was asked to produce the death certificate and that after that it was just straightforward transfer. Email sent and no answer back. I called again and I was basically giving the details to the person on the other line who did not seem to have a clue. Just before the first direct debit was due to come out I still had not received any confirmation or details of the policy and when rang yet again I was told they could not talk to me!! They wanted to talk to another member of the family. I was so stressed out with all this BEFORE having even paid them yet! Policy cancelled! Shambles! Avoid at all costs!

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1/5   Truly awful service   13 February 2017

Reviewed By: David stallion, Recommend: N

Takes months to process claims, always an excuse about being busy when you call, Use any excuse to avoid paying although eventually they usually do, all be in with lots of deductions Can not believe you can't find better pet insurer than petwise

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4/5   Deductions from claim are described well   31 March 2014

Reviewed By: Eric, Recommend: Y

The main weakness of this policy is the way the vendors expect to be paid for answering the phone (0844 number). Fortunately, you can get a claim form by emailing petinfo@bdml.co.uk and the alternative phone number 0800 032 2297 works well without racking up big bills. My claim was paid very promptly, and though the deductions were more than I'd expected, each one was clearly described, and accorded exactly with the policy details. Even special diet was included for the first month of the claim period. I renewed the policy happily.

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1/5   No claims forms sent after two separate requests   25 March 2014

Reviewed By: Paul haynes, Recommend: N

Rubbish service and no obvious way of solving problem with only a machine to talk at

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