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The Green Insurance Company pet insurance

PO Box 10078
Glasgow
G71 5PU

phone: 0844 415 0370
website: http://www.greeninsurancecompany.co.uk/petinsurance.html

Offering five levels of cover: accident only, standard, annual lifetime extra, lifetime plus and ultimate lifetime plus
User Rating
3
out of 5

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Reviews of The Green Insurance Company pet insurance

1/5   No Direct Debit Guarantee   14 January 2015

Reviewed By: Andrew Chetwynd, Recommend: N

My Mum had a policy with The Green Insurance Company for the last 4 years covering our dog. The policy cost 26 per month the first year rising to 36 for the fourth year. This year they put the premium up to 61, a rise of 69%. They emailed me as my mum has no email but I didn't see it until they tried to take the 61 from an account which only had the 36 in it for the usual amount and my mum found out what had happened. My mum paid them 1500 over the 4 years and never claimed. They do not see that emailing me is not enough to satisfy their obligation to my mum under the direct debit guarantee. My mum has never communicated with them via email. She only gave them my email address as one had to be provided to get the policy docs and direct debit form from their company. So a customer pays them 1500 and they don't deserve a phone call or letter to inform them of a 69% rise? Not good enough.

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5/5   EXCELLENT ALL ROUND SERVICE   18 May 2011

Reviewed By: G T GIBBONS, Recommend: Y

WE NEEDED URGENT SPINAL SURGERY ON OUR SPANIEL THE INSURERS WERE POLITE AND UNDERSTANDING AND SETTLED ALL CLAIMS QUICKLY.EXCELLENT SERVICE ALL ROUND

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