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Customer Review for

1/10 Extortionate and unethical

We've had exactly the same experience as many others here - one claim 16 months ago was dealt with efficiently, our dog has no ongoing issues and no claims in last year but recent renewal letter asks for 100% increase in premium. When we phoned to query this, expecting them to back down a little, they gave a series of lame, spurious reasons and did not seem remotely bothered to be losing our custom. We chose John Lewis initially because their ownership model is supposed to make them much more ethical than most, but now we realise their insurance is provided by Royal Sun Alliance and clearly they are just as unscrupulous and profiteering as the worst privately-owned company.

  Martin, 17 September 2018

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