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Customer Review for

1/10 Exploited

We took out a policy with John Lewis when our puppy was 3 months old. The decision was based on the reputation of John Lewis, combined with the lifetime cover. Our puppy ate something when he was 4 months old and had to be put in a drip overnight. We had to claim but it was a one off. When the renewal came it was increased by almost 50%. We made another claim in the following year to investigate occasional limping. The renewal policy came through with another 50% increase. I was very annoyed and rang to discuss this, I was told that there are initial discounts that were removed at the end of the first year. The increase this year was based on the assessment of the breed of Dog and history. I did point out that none of this had been explained at the beginning of the policy. I thought we had no choice but to continue as they literally had us over a barrel with no company prepared now to include cover for the history of the limping problem, although there has been no claim in this last year. Fortunately, I have now found an excellent company, “Bought By Many” who appears to be honourable. Their policy increases your allowance for existing conditions, if you do not claim.

  Ve richardson, 7 June 2018

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