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Customer Review for

1/10 Shaming the John Lewis brand !

Canít believe they wanted to increase premium for 2 cats, 2 years old by 25% after zero claims. Called up and they tried to increase the excess, and said there was no possible further discount. Later rang to cancel and they then tried to offer a discount. Gone to L&G paying half the price for more cover! Thought John Lewis were reputable- but now have doubts!!

  W McFadyen, 2 January 2018

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    I have been with John Lewis Pet Insurance since 2010. Although it has increased significantly every year, with limited claims. THIS YEAR THEY HAVE INCREASED IT 93%!!! I find this shameful and immoral. They will not alter their renewal amount. Perhaps when you take a 'life time cover' policy there should be details explaining how they justify any increases, instead of Breed and age of dog, which they are aware of from the start.

comment by: anonymous, 30 January 2018

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