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1/10 Stay away total joke

33% premium increase after 12 months lifetime insurance on my two young dogs (2 years old). No claims, not moved house, vet fees have not gone up - I know my brother in law is a local vet! Yet they use things like vet fees as an excuse. If car insurance increased by 33% in 12 months with no claims there would be an outcry - would they claim a rise in mechanic fees?! As the dogs have no pre-existing conditions I have told them to stick their renewal & I’ll be taking my business elsewhere. Person I spoke to said ‘we admit we aren’t the cheapest, there’s nothing more we can do’.... not what I’d expect from John Lewis.

  JR, 13 December 2017

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