Customer Review for
My dog was diagnosed with a chronic condition a 2.5 years ago and since then the premiums have gone up and up. Last year they went up 88%, I complained all the way to the Ombudsman but apparently John Lewis are within their rights to just make up a premium and they don't have to tell you how they came to it. I even complained direct to John Lewis head office and got a phone call from them saying pretty much the same thing. This year it has gone up another 80% putting us in the position of having to go to another insurer and hope that our boy doesn't need any expensive treatment for his condition. I WOULD NOT RECOMMEND JOHN LEWIS TO ANYBODY.
Deborah Holley, 21 September 2017
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