Customer Review for
2/10 Enormous increase in premium
I have seen my premium rise by 80% during the past year for my dog’s Lifetime Policy, from £210 in 2015, to £319 in 2016, and to £578 in 2017 for a dog not requiring treatment or ongoing medications. A large part of the increase appears to be following a claim for investigations that showed there was thankfully not a problem with my dog. I have raised this directly with John Lewis customer services to make them aware that Royal Sun Alliance Insurance is potentially risking damaging the John Lewis brand and good name by these blunt hikes in premiums. Be aware that the customer services contact details and complaints procedure given on the renewal documentation and web is for the customer services at Royal Sun Alliance Insurance who are responsible for the increase not the same as customer services at John Lewis. I have renewed my premium in order to continue to benefit from full Lifetime cover but also submitted my complaint to the Financial Ombudsman to investigate.
Kevin Barber, 9 August 2017
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