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Customer Review for

3/10 Ongoing medecation

We have been insured with John Lewis for a long time for our various dogs. We still have cover for our present two, one of whom is now aged 16 years and is on medication for different conditions. Each month we have submitted invoices from our vet which JL have dealt with, subject to the excess. This has been ongoing for a long time. Last month, without explanation, we were asked to submit detailed claim forms before the claims could be dealt with. When we asked why JL told us this was a change in policy, with a comment that it was to exclude fraudulent claims! Amazing given our circumstances. This suggests someone in middle management trying to make a name for themselves by coming up with this policy change. Understandable perhaps for new claims but for established claims? In all other respects JL have been very helpful over the years when we have had to claim for various problems.

  Keith green, 12 July 2017

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PetInsurance Review 2016