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Customer Review for

1/10 Feel Cheated - Premium doubled

Like most of you I did my research to get the best insurance cover for my 3yr old Cockapoo. Decided to go with John Lewis on the promise of 'lifetime cover'. Like you all this was a precaution, I never intended to claim. Unfortunately he was diagnosed with a 'luxating patella' this year. Whilst JL did pay for all the costs in full; they lost the claim 3 times before their agent found it and they settled. I have just received my renewal which they HAVE DOUBLED for next year if I want to keep the policy. I lodged a complaint about isn't this what insurance is for etc. its not a personal loan to pay back the vets fees. Nothing. No empathy. No offer to review. Buyer beware!!

  Simon, 17 January 2017

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