Customer Review for
1/10 DON''T USE
When these charlatans doubled my premium, I promised I would write as many NEGATIVE REVIEWS as I could. I never break a promise - even if they do.
I Had three pets insured with John Lewis. They have just DOUBLED my premium. Yes, ok, I've claimed but isn't that what insurance is for? I really would prefer my poor doggie not to have several ongoing health problems that could, and probably will, shorten her life. How is it fair and legal? How does JLP get away with it? This was my second year with them. They doubled the premium for the dogs and cat after the first year. I should have left them then but now I'm stuck with them for one pet because of ongoing conditions.
At least it's not too late to switch my other two and I have. The house insurance (also with JL) is going too. They can take a hike, since they love hiking prices so much. Btw, Agria is my new company. They claim they don't increase prices each year and just put them up if insurance taxes go up. We shall see!
The claims process is SO SLOW! I WAITED FOUR MONTHS for one claim to be processed. Four months! Who do they think they are? They say they take 15 days. What a joke they are.
The only thing I will say is the people who work for them are very polite when they are dismissing your fury at the price rises.
Jtrix53, 20 November 2016
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