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Customer Review for

1/10 Zero empathy

Switched to JLI as had heard good reviews. Got a quote in June but as my old policy only ran out in July we started the policy then. My cat became ill a week into the policy. J Lewis wouldn't cover it as it was in the first 14 days. Even though they could see I got the quote much earlier and the cat had no history of being ill. So I'm now 1300 down with a useless policy

  Furks, 2 November 2016

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    I couldn't agree more. I have/had three pets with John Lewis. They have just DOUBLED my premium. Yes, ok, I've claimed but isn't that what insurance is for? I really would have preferred my poor doggie not to have several ongoing health problems that could, and probably will, shorten her life. How is it fair and legal? How does JLP get away with it? This was my second year with them. They doubled the premiums in the first year too and I hadn't put a claim in. I should have left them then but now I'm stuck with them for the one pet because of ongoing conditions. I've moved two pets at least. The house insurance (also with JL) is going too. They can take a hike, since they love hiking prices so much. Btw, Agria is my new company for two pets. They claim they don't hike prices each year and just put them up if insurance taxes go up. We shall see! And yes I agree about the service. John Lewis is so slow! I waited four months for one claim to be processed. Four months! Who do they think they are? The only thing I will say is the people who work for them are very polite when they are dismissing your fury at the price rises. How do they stay in business?

comment by: Jtrix53, 30 November 2016

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PetInsurance Review 2016