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Customer Review for

1/10 Don''t use

We took out insurance with JLP just over two years ago, the price hike and extremely slow and poor service are totally at odds with the brand. It feels almost as if they don't want you to stay with them and the insurance arm is an after thought. We have been totally dismayed and disappointed with the quality of the teams and the overall quality of the service which at just under 1100 per year seems unbelievable. We are now sadly stuck with them as our boy is now an oldie. We recently claimed for a minor injury, we received no acknowledgements or updates and we are still waiting for them to pay out from the 14th August. Do not touch them you will be sorely dissapointed

  Deb, 1 October 2016

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    Just had renewal for my 4 yr old chihuahua and it's doubled from last year. Been with them since she was born and had higher renewals every year, but DOUBLE, not likely! Went to another insurer, same cover, same excess and it's 5 cheaper per month than last year with JL. I'm so disappointed in JL, not what I would expect from them at all, I fully agree with the comments on here. 🙁

comment by: Deborah, 30 October 2016
 



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PetInsurance Review 2016