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Customer Review for

1/10 Poor Customer Service

Surprised how poor John Lewis are at dealing with Claims. You would expect a high level of Customer Service from John Lewis, they seem happy to take the premiums each month, but when dealing with a Claim, seem evasive, slow and well below the standard you would expect from John Lewis. Will not be returning to use John Lewis Pet Insurance

  Ian, 6 July 2016

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    100% agree. Latest claim not paid out on time despite being told it would take 15 w/d. Asked to speak to a manager, suprise, suprise Zoe (manager) was unavailable & her promised phone call by 8pm THE NEXT DAY never materialised. This is not the 1st time this has happened. Have been promised a "faster Payment" but, that is another 4-5 w/d. WHAT A SHOWER

comment by: Shirley Francis, 30 July 2016

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PetInsurance Review 2016