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Customer Review for

1/10 I feel cheated

I shopped around for insurance for our 1 year old Lhasa Apso. I found John Lewis was a good price at just over 100. Unfortunately like most insurance company's they put it up every year and at first the hike wasn't to bad. This year Bertie is 4, we have never claimed a penny and they have raised the premiums by 70 to 219.20. I phoned up and asked why and was told that because we live in an area with high claims and where he could have a traffic accident along with there being an out of hours vets in the area and how many people in the area have the same breed that's why it had gone up. Well seeing as we live in a tiny village of around 30 houses and mostly farm land 5 miles from the nearest vets with only around 4 other people having dogs in the village and none of them are Lhasa Apsos , I beg to differ. I could have claimed in the past but like an idiot thought it would put my premiums up. I wouldn't touch John Lewis insurance with a barge pole. Avoid and go elsewhere.

  Yvonne middleton, 5 July 2016

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    I've been with John Lewis for 4 years for my Cocker Spaniels insurance, and from the 1st year to the 3rd year it went from 14 to nearly 30! I dropped a level as I didn't want to pay more than 20. for the last year I have paid 21 and they have now sent me a renewal and its going to be 28 a month. I have never made a claim and they are also telling me that it is because of the area I live in. It looks like this is just the usual 'read off a sheet' excuse they are using to everyone! currently looking for another insurance company but looking at the reviews they all seem as bad as each other!!

comment by: Rachel, 30 July 2016

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PetInsurance Review 2016