Customer Review for
2/10 Feeling Ripped Off
Like everyone else we have had huge premium increases, I am unable to change insurers as our dog is 10 years old and has existing/ongoing health problems.
However my grumble is about the length of time it takes to process my claim. I have to make a repeat claim every couple of months and this takes 3 -5 weeks to then be paid. And that is only then as a result of me phoning to chase the progress of the claim, I never phone until they have had the claim 3/4 weeks and am then usually told 'it has been processed and the payment is waiting approval' - I do wonder how long it would take if I didn't phone to chase them (but can't afford not to phone them and just leave it to find out how long it would take)
We have made a couple of large claims 18 months ago for his condition when he was initially diagnosed and now have ongoing smaller claims every couple of months for maintenance treatment, medication and prescription food. Therefore i don't feel I can argue the fact that the insurance premium is now very high (£85 per month), I am roughly claiming back each month the amount equal to my premium, so at the minute I am not out of pocket but am dreading the next renewal date.
Unhappy dog owner, 20 June 2016
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