Customer Review for
1/10 Look for Insurance - not with this company
I have 4 animals insured by them 2 cats 2 dogs. I would say in the past couldn't complain really of recent everything is a query which is spun out as long as possible plainly they are looking to save as much money as possible but I don't notice that in the yearly increase in premiums. The dogs were insured from their breeders so can't have existing conditions - both have ongoing health issues. The cats are rescues and are now nearly 10 until now been very healthy.I dared to put a claim in on one of the cats All 4 animals are a problem to this insurer I have in the last month had 3 outstanding queries including a double excess claim which they chose to miss ( 2dog claims 1 cat). I would suggest looking else where for insurance I am stuck with them wouldn't use them again for sure. By the way make a complaint and it is logged in file 13 never to be dealt with or is it they have so many complaints they cant deal with them
Ann B, 27 January 2017
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