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Customer Review for

2/10 Renewal price against new customer

I did not receive my renewal so went online for a quotation it was 336 per year. I called and asked for a copy of the renewal invtatation which had been renewed. When received it was 416 for the same cover, also a 30 free gift card. This is my 7th year as a customer with no claim. I was advised it was a new customer incentive. I checked apart from going through cooling off it had no affect on cover. I asked regarding FCA treating customer principals and received a hollow response. I am going to change the cover over after a month as I do not wish to have a gap in cover. Wished I had realised earlier I ahd not received the renewal. Am not impressed what happened to customer loyalty or even a no claims discount?? Service is not good but hopefully the insurance will be if needed.

  Julie Talbot, 14 June 2016

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PetInsurance Review 2016