Customer Review for
1/10 Never again
Have had cover for my 2 cats with Asda for 10 years without a significant claim - then one cat developed epilepsy in early October last year, the other broke his leg 3 weeks later. Nov/Dec spent jumping through paperwork hoops, received a confirmation e-mail just before Christmas stating that I would be paid in 5 days. Despite weekly calls to Customer Services am still waiting at the end of January. Considering legal action to recover my money. Will never use them again.
Kate, 24 January 2014
Was this review helpful to you?
| ||Been looking all day to find a good Pet Insurance plan for our pup (get in 2 wks x). Going for 'Full Life' plans only.
Read your review, and many others regarding Asda's poor customer service/willingness to pay up promptly and we think we'll give Asda a swerve! As if its not bad enough having to take a poorly Pet to the Vet - you have to 'fight' to get the service you have paid for! Thanks for your Review: very useful. And do hope your cats are well x|
comment by: Mrs Double Ewe!, 30 October 2016