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Customer Review for

1/10 LONG TERM TERRIBLE

I have been a customer for over 13 years and have discovered after discussing a recent claim that despite paying 100 per month and having an excess amount of 145, I now have to pay 20% of the overall vet bill aswell!! Was told it is because my dog is old, which I understand is the reason for my month payments increasing and my excess but to add a further penalty payment as 'he's old' (there words not mine) is unfair. So basically am getting TWO charges for my dog living a long life. How it works out: 100 p/m insurance charge 145 excess 65 Blood test 203.80 20% of vets estimate. = 513.80 (vets bill is 1010 so paying nearly half!) Would work out more in my favour if i cancelled my policy and just banked the 100 into a savers account.

  Sam, 23 August 2018

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