pet insurance review

pet insurance cover | dog insurance | cat insurance | rabbit insurance | about | contact  

Customer Review for

2/10 Not very good service

I have had a policy with them for 2 years and all of a sudden at the renewal the price has jumped up. I shopped around and found lots of other much better deals, i phoned them to see if they would match any and they wouldn't so i cancelled my policy. The following week i checked my bank statement and they had taken money out of my account. So i phone them up, spent ages on hold, and when i finally got through to someone to explain the situation they said they would refund the money. I paid via direct debit but that said the refund HAD to be sent by cheque and would probably take two weeks. I can't say that i would recommend their customer service as when i said this wasn't good enough and asked to speak to the complaints department she wouldn't let me.

  Jo, 14 February 2017

  Was this review helpful to you?      

Comment on this Review

Your Name
What does 3 + 2 =  


ArgosTesco ChurchillAnimal Friends SainsburysVirgin PetguardHealthy Pets Vets MediCoverAviva
Direct Line PetplanE&L Pet Marks & SpencerMore Than RSPCALV Pet John LewishelpUcover American

See more >>>

PetInsurance Review 2016