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Customer Review for

2/10 very upset

My dog alfie had to have his left knee operated on as his knee kept slipping out of the socket and the vets dealt wit petplan direct and they paid up straight away. Six months later he had to have the same operation done on his right leg because he had the same problem so we got it done. Petplan would only pay 149 towards the claim because in there opinion because it was the same diagnosis for both legs I was only covered for 3000.00 and that was al that was left from when he got his left leg done so now I am having to pay the difference which is 1800.00. I thought that I was covered per leg and not same diagnosis and thank god his front ones are ok. So am a little bit peeved because at the end of the day it was both back legs and they needed doing not his fault not my fault

  jacquie, 11 November 2016

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PetInsurance Review 2016