pet insurance review

pet insurance cover | dog insurance | cat insurance | rabbit insurance | about | contact  

Customer Review for

1/10 Horrible treatment of customers

I have had pet insurance with pet plan for over a year now for my cavalier king Charles spaniel. When he was a puppy he had a condition that affected his immune system which showed symptoms on his eyes, instead of looking into what the condition was the sales women put an exclusion on his eyes. I have disputed this fact with them because it isn't an eye condition and now because he has contracted a separate eye condition which needs no treatment and has no connection to the condition he had as a puppy they are refusing to remove the exclusion. I am disgusted in the way that they have dealt with me, no one is listening to me or the numerous letters from my vets. No body is listening to the facts, I have no issue with them putting exclusions on pre existing condition but to exclude an entire eye is just stupid. I care about my pet enough to pay 33 a month to make sure if he does fall ill he is cared for properly like millions of other loving pet owners and for the "number 1 uk pet insurer" to not give a damn about my pet or the customer who is paying 400 a year is horrid.

  Alice, 25 September 2015

  Was this review helpful to you?      





    our vet put to sleep our loving cat due to kidney failure...2 weeks later pet plan told us euthanadia and cremation are excluded. So be aware.Pet Plan insist that they do not cover these costs ! Stupid thing, as pets will die somehow someday just as us humans will. I am going to complain to the Ombudsdam anyway as i find this a bit contrary to our pets rights and the amount of money we paid for so long for nothing ?! ... what for to pay a life policy for 10 yrs if at the ende, when they die, they are not covered !?

comment by: Ceal, 30 May 2016
 



Comment on this Review

Your Name
Comment
What does 5 + 4 =  




Insurers

ArgosTesco ChurchillAnimal Friends SainsburysVirgin PetguardHealthy Pets Vets MediCoverAviva
Direct Line PetplanE&L Pet Marks & SpencerMore Than RSPCALV Pet John LewishelpUcover American
Express

See more >>>




PetInsurance Review 2016