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Customer Review for

1/10 Disgraceful

Absolutely shocking customer service. I recently moved from a big city to the quiet countryside. I informed aviva and they said my policy was increasing by 150, which I begrudgingly accepted as it was lifetime cover I had with them. Anyway long story short after five years with them, and with two months passed on the renewal, they decided that my policy was not increasing by 150 and that it was actually increasing by 850, for no reason what's so ever, and all I was told was it was not them that set the amount. I would strongly recommend people avoid them at all costs as I believe it is just a way for them to avoid covering my dog in the years that he is more likely to need cover. So after paying 50 a month for the last five years for lifetime cover I have had to change to a better company.

  Nickaberdeen, 16 March 2015

  Was this review helpful to you?      

    Not helpful when you don't say who you went to after!

comment by: TOM JUDGE, 30 December 2016
    Hi, who did you re insure with? I have this problem with Argos insurance 600 premium increase!

comment by: Mia, 30 June 2015

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