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Customer Review for

1/10 Huge increased premium

My black Labrador is ten and a half and has high blood pressure. I've claimed about 1500 in a year for vets fees and tablets. This was after paying 90 excess and 20%. The renewal has come through and they want to charge me 1400 a year! Basically it means the high blood pressure effectively isn't covered as I'll be claiming my own money back! What to do?

  Paul, 20 March 2016

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    I have been a Morethan customer for years and had been happy with them till recently. Their customer service has taken a real nosedive....they take ages to repay any claims and I was shocked that my premiums have increased dramatically over the past couple of years...for having a young crossbreed my premiums have gone from 9 a month to now 40 a month (she has a condition I claim around 100 a year for) . I am shocked and very disappointed in them ....I won't be insuring any more animals with them in future that's for sure...

comment by: Mandi miller, 30 May 2016
    Just got my renewal through, increased from 650 last year to over 1100 plus 150 excess! Had two claims last year and each time had to chase them for payment. Will not be renewing.

comment by: Y Knot, 30 May 2016
    I was with More Than for about about 8 years. Started at 15 per month for my miniature dachshund. Ended up last year at 119 per month! Excuses throughout of London vet prices, age of dog, etc. What rubbish! I cancelled my insurance and went to Lifetime Pet Cover, 34.95 per month for cover up to 10,000 per year! Regrettably I have had to make a claim but they were very swift and fair.

comment by: Jane Carroll, 30 March 2016

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PetInsurance Review 2016