pet insurance review

pet insurance cover | dog insurance | cat insurance | rabbit insurance | about | contact  

Customer Review for

1/10 On going battle

I am currently having my own battle with More Than as a recent claim for my dogs treatment resulted in a less than satisfactory settlement. I expected to pay the first 70 and 10% of the remaining vet's bill but found that I had been charged 2 x 70 plus 10%. I have lifetime cover for my girl and charges are automatically deducted so there were no missed payments. Many long and tedious calls over several months to More Than resulted in apologies and confirmation that 'the matter would be resolved' hasn't. I have now spoken to over seven different operatives some of who began to say that the charges are right and I have been charged 70 twice because treatment given spanned my 1 st October policy repayment date (treatment lasted from end of Sept to early October....10 days in all) yet my policy document confirms that I have 12 months cover per illness. I have now passed my complaint onto the Ombudsman who seems to think that I am right to take it further. I will try to report back when/ if things get sorted.

  Ann A, 27 January 2016

  Was this review helpful to you?      

    after a claim total circa 1000 my monthly cost has gone up an extra 100 its a joke I cant understand how morethan can get away with forcing their customers out because they dont like the risk anymore advise use a respectable insurance company... more fool me for believing there claims

comment by: kd, 30 April 2016

Comment on this Review

Your Name
What does 2 + 1 =  


ArgosTesco ChurchillAnimal Friends SainsburysVirgin PetguardHealthy Pets Vets MediCoverAviva
Direct Line PetplanE&L Pet Marks & SpencerMore Than RSPCALV Pet John LewishelpUcover American

See more >>>

PetInsurance Review 2016