Customer Review for
3/10 Paid out for accident but renewal up by 83% !!
My dog dislocated her wrist and required treatment over a couple of months which totalled over £1000. More Than paid out without any quibble so I can't complain about that. Renewal letter came in two days ago with premium up from £275 for the year to over £500 (approximately 83% increase!) plus my excess increases from £75 to £150 when she turns 9. Justification - one year older and claim made. I can accept there would be an increase year on year but 83% (plus the pending excess increase) is a disgrace. Spoke to a suitably vague "customer satisfaction advisor" and was basically given the brush off. Will be shopping around and just have to accept the wrist will be classed as pre-existing. Very disappointed in their renewal.
David Stone, 7 January 2016
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