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Customer Review for

1/10 Awful

Very unhappy with this firm - they will do everything possible to avoid paying out. Their communication is slow and inefficient and the tone of their letters patronizing and unfriendly. They really do seem to delight in finding reasons not to pay - really upsetting at a time when pet owners are already distressed by their pets ill-health. Premium rise annually even if there have been no claims - would avoid and go with a more reputable company.

  Katie Breed, 4 March 2018

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