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Customer Review for

1/10 Avoid Avoid Avoid

Just had the most frustrating conversation with them. They are stalling a payment of a claim, small amount, and to be fair isn't hurting me financially, but that's not the point. I've had a policy for over 2 years and never claimed. My cat has never been ill, and therefore doesn't have a medical history, other than being given the chop 10 years ago! They are stalling on payment because they can't confirm he doesn't have a medical the hell am i supposed to prove something didn't happen? The fact it isn't on the vet's system isn't enough for them, the suggestion is I have used a different vet, and I need to provide their details! Who? Policy cancelled, avoid these guys like the plague!

  David, 8 August 2017

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