Customer Review for
1/10 THEY FIND ANY LOOP-HOLE NOT TO PAY OUT!
Our experience of trusting Animal Friends with our Dogs insurance turned out to be an expensive lesson. We had paid them for several years, never making a claim until this year. Our dog started with a sore, discharging eye, so we took him to vets & was told it could be Conjunctivitis & was prescribed with some Drops & Tablets. The condition worsened so we went back & the Vet put some coloured dye in his eye & said it confirmed an Eye Ulcer, (more Tablets & drops). Still the condition worsened until he couldn't open his eye & was in alot of pain. We were told to take him in and he would be given general anaesthetic & his eye would have to be scraped to get rid of Ulcer then eye-lid stitched down until it recovers. This was done & he was given more medication. The bill came to over £600, so be sent in the claim. We were warned by Vets that they had had problems in the past when claiming! Weeks went by and after chasing them up, I was told they would not be paying out as our dogs records shows that 18 months earlier he had has a small Ulcer in the other eye & so this condition was not covered. The other ulcer was easy to clear up and the bill was less than the £70 excess we would have paid so we never claimed for it. We had no idea that this Ulcer in the other eye would be looked upon as a re-occuring condition. We feel it is just an excuse no to pay out. Please be careful when dealing with this Company. I WOULD DEFINATELY PUT THEM TO THE BOTTOM OF THE LIST.
Mrs H, 7 August 2017
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