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Customer Review for

1/10 Scam

I took out animal insurance with this company 8 years ago because they advertised "we are a non profit making company and ALL of our profits go to animal charities" About 4 years ago, I noticed that they had changed their policies to "SOME of our profits go to animal charities" When I contacted them to ask exactly how much profits go to charites, they would not answer me. This was an absolute scam just to get people to sign up because they thought they were supporting charities. My policy (no claims) has now gone up from 32 to 63 in December 2016, now one month later it has gone up again to 69. I have now read all of my policy documents (I encourage anybody else to also do this!)and realised how many exclsions they put in place. Absolute cowboys - avoid. If I could give this review a minus number,I would. Cancelling as quick as I can!

  Peter Brown, 26 January 2017

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    Mr Brown Please visit our charities page of our website where you will find details of just some of the charities we have donated to https://www.animalfriends.co.uk/charity-support/. To date we have donated over 3 million to animal charities worldwide and we will continue doing so. We have never stated that we are a 'non-profit' organisation and as over 3m suggests, a considerable amount of our profits has been donated since you have been with us. We are happy to provide you with more detail should you wish.

comment by: AFI Administrator , 30 February 2017
 
    Everything you said is correct

comment by: Pat barrett, 30 February 2017
 



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