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1/10 Unsatisfactory outcome

My 10 month old puppy recently became unwell and after seeking emergency treatment the vet felt that he has swallowed something. Not only did the insurance company refuse to pay out they have added a disclosure if my insurance stating that they will not accept any claims with regards his gigestive system. I have attempted to fight this case but keep being told that as he vomited (which he didn't) he was just limp and lifeless this could none an ongoing illness which again this was a one off accident !!! I have sent various emails and spoke to them but without my luck, this matter is very concerning as I have two puppies and Accidents are blind to happen but I won't be insured fir them . I would recommend that you do not insure your animals with this company as they are very good at making sure that they do not pay out and that any future illness or accident will not be covered as they will find a way of putting it under s very general heading which pretty much covers everything 😥

  Ronnie, 17 January 2017

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    Exactly the same has happened to us-after paying 3000 to our vets to try and save our poor dogs life (emergency operation to remove a blockage from his stomach)we were told that because he had diarrhoea once 4 years earlier he is not covered by his insurance because apparently the 2 illnesses are related....even the vets told them the 2 are not related whatsoever....heartbreakingly we sadly lost our boy the day after the operation-and animal friends' reply when we rung them was "your insurance needs cancelling"......really caring towards your customers who have paid over 20 a month for the last 7 years!!!! This company are a con and will do everything possible not to pay out any claims.

comment by: Kate donlan, 30 April 2017
 
    Exactly the same has happened to us-after paying 3000 to our vets to try and save our poor dogs life (emergency operation to remove a blockage from his stomach)we were told that because he had diarrhoea once 4 years earlier he is not covered by his insurance because apparently the 2 illnesses are related....even the vets told them the 2 are not related whatsoever....heartbreakingly we sadly lost our boy the day after the operation-and animal friends' reply when we rung them was "your insurance needs cancelling"......really caring towards your customers who have paid over 20 a month for the last 7 years!!!! This company are a con and will do everything possible not to pay out any claims.

comment by: Kate donlan, 30 April 2017
 
    Exactly the same has happened to us-after paying 3000 to our vets to try and save our poor dogs life (emergency operation to remove a blockage from his stomach)we were told that because he had diarrhoea once 4 years earlier he is not covered by his insurance because apparently the 2 illnesses are related....even the vets told them the 2 are not related whatsoever....heartbreakingly we sadly lost our boy the day after the operation-and animal friends' reply when we rung them was "your insurance needs cancelling"......really caring towards your customers who have paid over 20 a month for the last 7 years!!!! This company are a con and will do everything possible not to pay out any claims.

comment by: Kate donlan, 30 April 2017
 
    Just had exactly the same thing happen to me,it seems every claim made to them they tell you it is a pre-existing condition ,mine had a gastric illness but they wouldn't pay out as he'd had a mild case of diarrhoea almost a year ago so it was guess what apre-existing condition,apparently only dogs with a abnormality ever get diarrhoea and any digestive illness is excluded from the policy.

comment by: sharon, 30 January 2017
 



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PetInsurance Review 2016