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Customer Review for

1/10 FAIL

NO WONDER M&S IS FAILING – ITS INSURANCE & SERVICE IS TERRIBLE… Please think twice before buying M&S pet insurance. My dog needed it’s tail removed because it was damaged. They confirmed that the operation would be covered under the insurance so I went ahead with the operation. They have now informed me that I’m not covered and I have to pay over £1000 in vet bills. I would never of proceed with the operation if I wasn’t covered. Disgraceful. No wonder M&S is doing so badly – it used to pride itself in its customer service. WOULD NOT RECOMMEND M&S FOR PET INSURANCE..

  James lee, 23 May 2018

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