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Customer Review for

2/10 not very impressed

my dog had swollen ear took him to vets they said he needed to have an op had this done 570 he is fine now paid bill and put in claim to marks spencers pet insurance 16th February 2018 I have been with them for a few years, only made one other small claim .it is now March 12th phoned up to see how much longer before they would pay me only to be told that i was not recognised on their system yet I have a standing order with them which goes out on 1st of month every month .After many more calls i was told they would have to pass it on to higher person in complaints department but this could take yet another 3 days before she could get back to me. so basically they are taking money out of my account for a policy which they do not recognise which in anybody's eyes is fraud, i do hope they resolve this matter very quickly before we go down the legal road to resolve this. I took out M & S pet insurance because i thought that least they are a good company I do not want to be proved wrong so I hope they resolve it fast

  david, 12 March 2018

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