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Absolutely disgusted with M&S pet insurance. Been with them almost 12 years now with 2 dogs. 1 we had to let go to sleep in December, never claimed for him, his sister has had diabetes since march 2015. Daily injections of insulin & 2 monthly blood tests because of her age at 9. You pay 90.00 excess & they claim back 20% of our claim for her. Fair enough I thought when she hit 9. But where in the policy book does it say that now Lola is 11 years & 10 months old you can put her insurance up from 787.87 last year to 1,275.37 - a rise of 492.87 + 90.00 excess & 20%. What a con.

  SARA VALLARD, 10 January 2018

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