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Customer Review for

2/10 Wrong amount paid out plus a 34% premium hike

Our dog has an ongoing problem which has resulted in 2 small vet claims over about 10 years. This last policy year it was 27.77 after deducting the 70 excess but I had to challenge their initial payment which was paid out in default at 2.76p before being successfully challenged. Then the annual premium was increased by some 34% or so! It seems we have good policy terms generally speaking but these experiences question active working conduct as being neither client friendly nor a credit to the companies (plural) involved under the M & S system. At this age of a pet we are held over a barrel as reinsurance elsewhere seems to be impossible. Hey-ho! Pay or chance it and they know that!

  Clive, 28 June 2016

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PetInsurance Review 2016