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Customer Review for

1/10 A complete waste of money

I have only just received the confirmation of payout following the death of my beloved dog over 5 months ago. After paying in religiously every month for over 12 years we have been told that the sum due to us for our final vets bill of over 900 is about 270. After deductions made and fixed excesses and percentage excesses the final amount is PATHETIC! Apparantly there is a clause that says the maximum claimable is 500 but they deduct the excess from this. Now I'm not a rocket scientist but even I can work out I'd have been better off putting my money in a piggy bank and hoping for the best. This news came after months of waiting and phone calls asking them to pay up. I can't believe they're still trading!

  Not a Happy Bunny, 19 March 2018

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