Customer Review for
1/10 Terrible contracts & reluctant to pay out.
I inherited this insurance from my mum for her dog after she died earlier this year. The dog was subsequently diagnosed with severe arthritis in his spine. E&L's 'cover' only extended to £1000 per condition. The catch being that you can only put in claims up to £1000. It is entirely at their discretion to exclude aspects of the claim. They refused to tell me what they were not paying for but talked about administration fees a great deal. I recieved £594 back out of the £1000 worth of claims I submitted. They are refusing to pay out any more.
Additionally they charged me £10 to change my address.
Avoid like the plague.
Kmcd, 1 August 2017
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