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Customer Review for

1/10 Terrible contracts & reluctant to pay out.

I inherited this insurance from my mum for her dog after she died earlier this year. The dog was subsequently diagnosed with severe arthritis in his spine. E&L's 'cover' only extended to 1000 per condition. The catch being that you can only put in claims up to 1000. It is entirely at their discretion to exclude aspects of the claim. They refused to tell me what they were not paying for but talked about administration fees a great deal. I recieved 594 back out of the 1000 worth of claims I submitted. They are refusing to pay out any more. Additionally they charged me 10 to change my address. Avoid like the plague.

  Kmcd, 1 August 2017

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PetInsurance Review 2016