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Customer Review for

1/10 Terrible! Avoid at all costs!

I placed a claim with E&L for one of my cats back in February, I still have not been paid, they told me that they have a backload of claims at present! Totally unacceptable, thank goodness the claim was not for a considerable amount. I would recommend that you do not go with them, the excess is ridiculous (my fault for not checking!) As mentioned above, avoid like the plague!!!

  Sarah Elphick, 25 April 2017

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    The Ombudsman is brilliant at dealing with all claims for refunding money. All the best.

comment by: lesley Goodall, 30 June 2017
    Threaten them with the financial ombudsman

comment by: Neil, 30 June 2017
    I totally agree. Put a claim in for vets fees in March and still not been paid- its June!!!! Their excuse is they pay by date order. Just found out how much they are paying and small print as meant I dont get as much as I thought. They only give 40 for hospitalization fee per night, my vets charge 54.60.I threatened them with Insurance Ombudsman and they rang saying payment will go through Monday but paid through bacs so will take 5 days. Asked why cant go through today then- excuse was all payments process in a morning.

comment by: Nodz, 30 June 2017
    Totally agree - I've just posted feedback, exactly the same experience with this company. Each time I've had to claim I've had the same poor experience with delays.

comment by: Grant, 30 May 2017

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PetInsurance Review 2016