Customer Review for
1/10 Terrible! Avoid at all costs!
I placed a claim with E&L for one of my cats back in February, I still have not been paid, they told me that they have a backload of claims at present! Totally unacceptable, thank goodness the claim was not for a considerable amount. I would recommend that you do not go with them, the excess is ridiculous (my fault for not checking!) As mentioned above, avoid like the plague!!!
Sarah Elphick, 25 April 2017
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| ||The Ombudsman is brilliant at dealing with all claims for refunding money. All the best.|
comment by: lesley Goodall, 30 June 2017
| ||Threaten them with the financial ombudsman |
comment by: Neil, 30 June 2017
| ||I totally agree. Put a claim in for vets fees in March and still not been paid- its June!!!! Their excuse is they pay by date order. Just found out how much they are paying and small print as meant I dont get as much as I thought. They only give £40 for hospitalization fee per night, my vets charge £54.60.I threatened them with Insurance Ombudsman and they rang saying payment will go through Monday but paid through bacs so will take 5 days. Asked why cant go through today then- excuse was all payments process in a morning.|
comment by: Nodz, 30 June 2017
| ||Totally agree - I've just posted feedback, exactly the same experience with this company. Each time I've had to claim I've had the same poor experience with delays.|
comment by: Grant, 30 May 2017